Where do you make your pieces? Are you located in the Philippines?

Every piece is handmade by designer and founder, Eleonore, at her home in San Diego, CA.

Do you have a physical store front? How do I try on these beautiful pieces?

While there is no physical storefront, inquiring clients are able to schedule an appointment to come and try on samples that are available, at our home. Please send a message to info@shoplaunion.com to schedule an appointment.

Do you ever sell in person? What can I expect to shop at markets?

We do set up at select markets throughout the year! We are a frequent vendor with Merkado Kultura, and plan to be apart of their upcoming markets in New York City & San Diego, CA. You can expect to see pieces from both our girls and womens collections in exclusive market styles.

Do you take custom requests? Can I customize styles that you already have to fit a specific occasion?

As of March 31, 2025, I am no longer taking custom requests regarding fabric or color for current or sold out styles. I do accept custom pattern making requests for those who want a custom fit, & lead times will be subject to longer timelines.

How long will it take to receive my item?

This depends on the category!

Pieces designated as RTW (ready to wear) are shipped within 3 days after purchase.

Made to order: Girls pieces take 4 weeks for production to complete. Womens tops and dresses can take up to 4 weeks to hand make. Bridal tops, dresses (non-gowns), skirts take 4-6 weeks, while bridal gowns can take up to 3 months, so plan accordingly while purchasing!

Can I return my pieces even if it’s made to order?

Yes! Pieces that have not been customized through patternmaking and follow my regular sizing chart (XS, S, M, L…) are fully returnable! Please contact us at info@shoplaunion.com to initiate your return.

Pieces not eligible for return are those that have been made with custom patternmaking to fit your own personal measurements. Due to the difficulty of reselling custom pieces, these are not able to be accepted as a return.